Frequently Asked Questions
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Most Popular Questions
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY PACKAGE?
We have a standard 24-48 hour processing time prior to the shipment of all orders. This processing timeframe is subject to change due to sales or holidays. Please review our shipping methods to receive an estimated timeframe of received your package.
******NO SHIPMENT WILL TAKE PLACE ON WEEKENDS NOR HOLIDAYS******
WHAT'S THE DIFFERENCE BETWEEN HAPPY FOLLICLES AND SUPER HAPPY FOLLICLES?
Happy follicles encourages hair growth for indidviduals who want longer thicker hair, it's also good for thin edges.
Super Happy Follicles is for hormonal hair loss or individuals experiencing severe shedding.
WHAT IS THE RETURN POLICY?
We will gladly replace any item you order from www.Johnnasabreehaircare.com that you recieved in damaged condition. Please contact firstname.lastname@example.org within 7 days of delivery for your claim to be recognized. We do not offer exchanges for any other reason.
HOW DO I CANCEL MY ORDER?
Orders cannot be cancelled after they are placed. We apologize for the inconvenience and look forward to finding a solution for this
HOW DO I CHECK MY ORDER STATUS?
Please look at your account to check your order status. Click on your tracking number.
ARE YOUR PRODUCTS AVAILABLE IN INTERNATIONAL MARKETS?
WHERE ARE YOUR PRODUCTS MADE
We proudly make and manufactor our products in the USA.
WHAT ARE THE SHIPPING RATES?
We offer free ground shipping to orders $75.00 and over. All other orders. All other orders under $75.00 standard ground shipping fees apply.
WHAT HAIR TYPES ARE YOUR PRODUCTS FOR?
Our products are for textured, relaxed, chemically treated, and colored hair.
WHAT IS A POROSITY LEVEL?
Porosity is determined by how well you hair absorbs moisture.
HOW DO I FIND OUT THE POROSITY LEVEL OF MY OWN HAIR?
The easiest way to do this is to take a thin strand of your own hair from a comb or brush and submerge it in a cup of water.
If it floats at the top your hair has low porosity.
If it sinks to the bottom your hair has high porosity.
If it floats in the middle you have medium porosity.